Refund & Return Policy
Return Window
We accept returns within 30 days of delivery for most items, provided they are unused, in original packaging, and in resellable condition.
Non-Returnable Items
For hygiene reasons, opened beauty, personal care, and grocery items cannot be returned unless defective or damaged on arrival.
How to Start a Return
Contact our support team at info@bezanjoenterprises.com with your order number and reason for return. We'll provide instructions and a return authorization.
Refunds
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.